Refund Policy
Our commitment to quality service and clear expectations
Introduction
This Refund Policy applies to all services provided by Saarthium Services Private Limited ("Saarthium," "we," "us," or "our"). By engaging our services, you agree to the terms outlined in this policy.
We are committed to delivering high-quality professional business consultancy services, including company registration, compliance, funding assistance, and growth strategy. Our team works diligently to ensure client satisfaction through expertise, transparency, and professional excellence.
The nature of our consultancy services involves significant personalized work, professional expertise, and time investment for each client's specific needs. This policy has been designed to be fair while acknowledging the unique characteristics of professional services.
No Refund Policy
All fees paid for our consultancy services are non-refundable. Due to the nature of our business services, which include immediate commencement of work, allocation of resources, and professional time investment, we maintain a strict no-refund policy once services have been engaged.
When you engage our services, we begin work immediately, including research, documentation preparation, and consultation with regulatory bodies. These processes require considerable professional time and resources that cannot be recouped once deployed.
Reasons for Our Policy
Our no-refund policy is based on the following considerations:
- Immediate Commencement of Work: Once you engage our services, our team begins working on your case immediately, allocating resources and professional expertise specific to your requirements.
- Customized Services: Each client receives personalized consultancy services tailored to their specific business needs, making the work non-transferable.
- Professional Time Investment: Our services involve significant time from specialized professionals, including legal experts, financial advisors, and business consultants.
- Regulatory Engagement: Many of our services involve interactions with government bodies and third-party organizations on your behalf, which cannot be undone once initiated.
- Digital Resources and Materials: Clients receive access to proprietary digital resources, templates, and guidance materials that cannot be returned.
Our Commitment to Service Quality
While we maintain a no-refund policy, we are fully committed to providing exceptional service quality and client satisfaction through:
- Thorough Pre-Engagement Consultation: Before you commit to our services, we provide detailed consultations to ensure our services align with your needs and expectations.
- Clear Service Documentation: We provide comprehensive documentation outlining the scope, deliverables, and timelines for all services.
- Regular Progress Updates: Throughout our engagement, we maintain transparent communication and provide regular updates on your project status.
- Quality Assurance: All our services undergo rigorous quality checks to ensure they meet our high standards of excellence.
- Responsive Support: Our team is readily available to address any questions or concerns that may arise during the service period.
Service Modifications and Adjustments
In the event that your business requirements change after engaging our services, we offer the following options:
- Service Adjustments: When feasible, we may be able to modify the scope of our services to better align with your changing needs, subject to additional fees if the changes require additional resources.
- Service Credits: In certain circumstances and at our discretion, we may offer service credits that can be applied to alternative services within our portfolio.
- Extended Timeline: If you need more time to provide required information or documentation, we can discuss timeline extensions for service completion.
Any modifications to the agreed-upon services must be requested in writing and are subject to our review and approval. Additional fees may apply based on the nature of the requested changes.
Special Circumstances
While our no-refund policy applies to all standard consultancy services, we recognize that exceptional circumstances may arise. In extremely rare situations where we have demonstrably failed to deliver the agreed-upon services despite having all necessary information and cooperation from your side, we will review the situation on a case-by-case basis.
Such reviews will be conducted by our management team, taking into account all relevant factors, including the nature of the service, work already completed, resources deployed, and specific circumstances of the case.
Please note that any consideration of exceptions to our no-refund policy is at our sole discretion and is not guaranteed.
Third-Party Fees and Government Charges
Many of our services involve payment of fees to government bodies, regulatory authorities, or other third parties (such as registration fees, filing fees, stamp duties, etc.). These fees are paid directly to the respective authorities and are separate from our consultancy fees.
Please note that third-party fees and government charges are entirely non-refundable, as they are beyond our control and are subject to the respective organization's own policies and regulations.
In cases where we facilitate payments to third parties on your behalf, we cannot issue refunds for these amounts under any circumstances, even if you decide to discontinue our services.
Questions About Our Policy
If you have any questions or need clarification regarding our Refund Policy, please contact us before engaging our services:
Saarthium Services Private Limited
218, Iscon Emporio, Beside Star Bazaar
Satellite, Ahmedabad, Gujarat 380015
Email: info@saarthium.com
Phone: +91 98982 00424
Pre-Engagement Discussion
We strongly encourage potential clients to schedule a detailed consultation with our team before engaging our services. This consultation will help ensure that:
- You fully understand the scope and nature of our services
- Your expectations align with what we can deliver
- You are aware of all applicable fees and timelines
- Any questions or concerns are addressed upfront
Last Updated: October 2, 2025